How to Ask Open-Ended Questions that Answer “the Why” (hint: ask a “What”)
If you're struggling to get detailed customer feedback or rich verbatim responses that answer “the why”, the challenge may be in how you phrase your questions. Here’s how to fix that!
Unlocking the Value of NPS & CSAT:
In this FAQ, we’ll show you how to design, write, and analyze open-ended follow up questions for NPS and CSAT surveys, to maximize the value of your feedback.