Uncover hidden insights. Discover delight.

Fathom overlays human understanding on top of powerful AI to drive key decisions based on truly understanding how people think and feel.

Fathom Transforms Open-Ended Data

Into Actionable Insights

Human Judgement augmented by the power of AI

women using text analysis software to apply thematic coding

Our technology empowers researchers to bring strategic judgement and context-specific understanding to the analysis of open-ended data sets. Sophisticated use of LLMs are combined with interactive machine learning, clustering algorithms, proprietary models and smart analysis features, that together transform verbatim analysis into a delightful experience, that fosters trust and drives value.

Who is it For?

  • Cut the analysis time on customer feedback and open-ended survey questions by 75% while unlocking the most customized and comprehensive coding available. Fathom empowers in-house and agency teams to code, analyze and share insights with internal or external stakeholders.

  • Uncover actionable insights from customer feedback, empowering you to reduce churn, optimize the customer journey, and enhance overall satisfaction. Drive customer loyalty, improve retention rates, and stay one step ahead of the competition with our user-friendly platform.

  • Foster employee satisfaction and retention with the Fathom text analytics dashboard. Quickly uncover insights from unstructured text data and understand employee sentiment, to improve engagement, address concerns, and cultivate a positive workplace culture.

  • Uncover emerging trends, understand sentiment, and map brand perception with speed and nuance. Context adaptive themes and insights from unstructured text data empower you to understand what matters and why, for all your key market segments.

  • Map themes and priorities associated with entrenched or emerging issues, unlock sentiment data and understand the pulse of the population with nuanced, context-adaptive text analytics. Make data-driven decisions to inform campaign or policy understanding not just what matters, but why.

Platform Solutions

open-ended themes in text analysis dashboard

Explore breakthrough insights that reveal what people truly think and feel—and why

Book a demo of Fathom and get 1000 open-ended responses analyzed for free